Frequently Asked Questions

Candle Care

Why should I allow the full surface of my candle to melt when I light it for the first time?

When you let the entire surface of the candle melt during the first burn, you prevent tunneling and encourage an even burn for the duration of your candle’s life. We recommend that you burn your candle for 1-2 hours during the first burn, so sit back, get cozy and enjoy!

Why should I trim my candle wick?

Trimming your candle wick will control the size of the flame and will help prolong the life of your candle. We strongly recommend trimming your candle wick to around ¼” before every burn.

If you let the flame of your candle get too large, it will burn your candle much more quickly and can result in burning the edges of your candle glass.

Shipping

Do you ship internationally?

Unfortunately we do not currently ship our products internationally at this time. We may offer international shipping in the future. All products are available in Canada.

Where and when is Local Pickup?

Please only choose Free Local Pickup as a shipping option if you are able to pickup the order in Qualicum Beach. After you place your order we will email you to let you know the location and arrange a pickup time.

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